Bilingual Customer Service Representative (Remote FL)

United Statesmid

Customer SupportOtherCustomer Service RepresentativeBilingual Customer Service Representative

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Quick Summary

Key Responsibilities

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. Work with members, brokers, providers,

Requirements Summary

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. 1+ years of experience in a high-volume or customer-focused setting.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeBilingual Customer Service Representative

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the Role

~1 min read

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

What We Offer

~1 min read

8:00 AM – 4:30 PM
9:00 AM – 5:30 PM
9:00 AM – 6:00 PM
12:00 PM – 8:30 PM

Responsibilities

~1 min read

→Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
→Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
→Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
→Form working relationships with all partners.
→Support the leadership team by identifying issues through established escalation pathways
→Monitor and track the health of all assigned work-in-progress issues.
→Escalate and resolve issues to ensure appropriate turnaround times
→Participate in process improvement projects
→Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
→Compliance with all applicable laws and regulations
→Other duties as assigned

Requirements

~1 min read

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
1+ years of experience in a high-volume or customer-focused setting.
6+ months of healthcare experience
High school diploma or GED

Nice to Have

~2 min read

Strong quantitative or analytical skills focused on identifying or solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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