DIRECTOR – QUALITY ASSURANCE

POSITION PURPOSE: Under the direction of the General Manager/General Counsel, the Director of Quality Assurance is responsible for Head Start Quality Assurance planning, organizing, staffing, directing, coordinating, budgeting, and reporting. This role is also responsible for monitoring and ensuring that the Head Start grant recipient and its subrecipients comply with Head Start Program Performance Standards, and all applicable federal, state, and local regulations.   EXAMPLES OF ESSENTIAL DUTIES: The duties listed below are intended only as illustrations of various types of work that may be performed. The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.  Directs all services and activities of Head Start Quality Assurance and Compliance, and other special program/projects as assigned. Develops and implements goals, objectives, policies, and priorities. Oversees the operation QA Head Start Data Say automated monitoring system. Recommends, implements, and administers policies and procedures; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; Recommends, within Departmental policy, appropriate service and staffing levels; Plans, directs, coordinates, and reviews the workplace for Department staff, assigns work activities, projects, and programs; Meets with staff to identify and resolve problems; selects, trains, motivates, and evaluates Division personnel; Summarizes meeting notes and action items and ensures they are communicated and tracked through to completion; Provides or coordinates staff training; Works with employees to correct deficiencies; implements discipline and termination procedures; Reviews and participates in the development and administration of the Department’s annual budget; Serves as liaison for the General Manager/General Counsel with other business units, and outside agencies; Negotiates and resolves sensitive controversial issues; Prepares and presents staff reports and other necessary correspondences; Provides responsible staff assistance to the General Manager/General Counsel; Attends and participates in professional group meetings; Performs program analyses and recommends policy positions and providing agenda development and other support to the General Manager/General Counsel, boards, and other business units; Regularly monitors performance and provides coaching for performance improvement and development;  Monitors and evaluates processes and results and recommendations modifications to initiatives and approaches to ensure effective, open, two-way channels of communications; Performs related duties and responsibilities as required.   DESIRED MINIMUM QUALIFICATIONS: Knowledge of: Principles and practices of management and supervision; Principles and practices for grants, contracts, and administration, including budgeting; Fiscal management and knowledge of local, state, and federal regulations regarding respective areas of responsibility including, but not limited to most current Head Start Program Performance Standards (HSPPS) and CACFP Code of Federal Regulation protocols for support service staff and Performance Standards;   Ability to: Exercise sound critical thinking and analysis, and independent judgment within general policy guidelines; Operate a computer, spreadsheet, and database software applications, and operate other standard office equipment; Communicate clearly and concisely both orally and in writing with people of various educational, social-economic, and cultural backgrounds;   Training & Experience: The following are typical ways of obtaining the knowledge skills and abilities outlined above. Bachelor or master’s degree in business administration, Public Administration, Human Services, or a related field with at least five (5) years progressively responsible experience working in administration and management of a social services or community organization, including three (3) years’ experience working in a child development program.   Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.   Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.   Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   LICENSES, CERTIFICATIONS, & SPECIAL REQUIREMENTS: Certification in pediatric first aid and CPR must be met within 90 days of employment.  Must meet and maintain state law and county licensing requirements regarding employment in a childcare center (Fingerprints, TB, and Physical).    PHYSICAL AND MENTAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands: While performing the duties of this class, an employee is regularly required to use hands to finger, handle, feel, or operate computer, objects, tools, or controls, and reach with hands and arms, taste, or smell. The employee occasionally is required to climb, stoop, kneel, or crouch. The employee frequently is required to talk or hear. The employee may be required to lift up to fifty (50) pounds, sit at desk and in meetings for prolonged periods of time on a continuous basis. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus to view documents.   Mental Demands: While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and establish and maintain effective working relationships with Organization staff and others encountered in the course of work.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   Employees in this class generally work under typical office conditions. Quality Assurance staff currently participates in telecommuting work from home. The noise level varies from quiet (private office) to moderate business office with computers and printers, light traffic. The employee may have occasional contact with angry or agitated individuals.