Nomagic6mo ago

Customer Success Manager (202613)

Germany RemoteRemoteFull-Timemid

Customer Success ManagerCustomer SuccessCustomer

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Overview

Who we are: Do you know warehouse managers struggling to staff their shifts, facing high turnover,

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Customer Success ManagerCustomer SuccessCustomer

Who we are:

Do you know warehouse managers struggling to staff their shifts, facing high turnover, and training hurdles? Ever met one who would love to operate the warehouse night and week-ends?

Our robots are designed to help with this, with a focus on pick and place tasks, handling hundreds of thousands of different products every day. We sell our solutions as a Service and we have a track record of happy customers with robots working through peak periods. We currently specialize in intra-logistic automation for the fashion, pharma and cosmetics industry and provide AI powered picking and order verification technology for AutoStores, Pocket Sorters and other systems.

Do you want to be a key part of the journey to bring AI robotics at scale in warehouses?

Can you take responsibility for customer satisfaction and growth?

If you feel you have what it takes, let's talk!

Full-time job, flexible hours with disrupting scaleup funded by top VCs from US & EU

Possibility to work from anywhere in Europe

The best technology in the market according to key players & integrators

Highly experienced Tech, Ops & Project executives who just make things happen

Great office in a very well-connected location in Warsaw, ability to work remotely

Possibility to build the company's growth & success from the early days

Competitive package, salary & equity

We build robots powered by AI.

We have them in production at scale and see their real impact on critical operations.

We are still pretty small, so everyone has a direct impact on the product and how we work.

Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as Nvidia or ByteDance. Now we shape the future of smart robotics together!

Work in a startup culture backed by a talented global team

Support customer satisfaction of buying customers after their first project to deployment at scale, validated by upsell & surveys

Lead communication with a set of key customers, understanding their needs and expectations

Prepare offers, negotiate and close deals for any upsell at these key accounts

Represent our company, products, services and culture with those customers and their partners

Map and understand stakeholders at each of these customers to develop tactics and strategies

Interface internally with Director of Customer Success, project management, product management, customer service and engineering to make sure your customer's needs are understood and prioritized and operational excellence is achieved

Drive interactions leveraging Nomagic founders, execs and leads to engage with customers

Proactively suggest improvements for our product, operations and services

Engineering or technical degree (or relevant experience in sales) combined with 5+ years of customer-facing experience

Extensive experience in automation and/or intralogistics, including ability to engage customers on solution designs

Successful experience as logistics consultant or key account manager is a strong plus

Very high empathy. You understand the untold and the small signals and act on them

Excellent English & German communication

Ability to travel up to 50% of the time

Ability to work in a fast changing scaleup environment