Global Internal Communication Expert

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/  

The Global Internal Communications Senior Expert is a strategic enterprise partner responsible for crafting internal narratives and driving employee engagement. This individual provides internal comms plans and execution for  large-scale organizational transformations and respective campaigns, and manages highly complex, ambiguous initiatives that align the global workforce with Nubank’s long-term business goals.

Strategic Narrative & Global Business Partnership

• Enterprise Narrative: Define and evolve the organization’s narratives and content in general, to drive strategic alignment across all regions (Brazil, Mexico, Colombia), and understanding of our company priorities, strategy and performance.
• Strategic Advisory: Act as a master consultant for senior executives and Global Business Units (BUs), providing coaching on effective communication strategies for high-stakes business initiatives.
• Internal/External Alignment: Partner with the Global Corporate Communications leadership to ensure a consistent voice and messaging across all global communication channels, internally and externally.
• Long-Term Vision: Contribute to the function's long-term vision by building communication solutions that support mid-to-long-term strategic horizons.

Change Management & Problem Solving

• Large-Scale Transformation: Architect and oversee the execution of communication strategies for complex organizational changes, such as restructures, leadership shifts, or global policy changes.
• Crisis & Issue Management: Lead internal crisis communication protocols to protect company reputation and guide employees through high-pressure situations.
• Strategic Problem Solving: Uncover root causes of communication gaps affecting multiple business units and develop innovative, scalable solutions to mitigate future risks.

Channel Excellence & Governance

• Global Standards: Establish global benchmarks for multi-channel content excellence, ensuring that internal platforms (Confluence, Slack, newsletter, digital signage) serve as effective tools for comms of our business objectives.
• Metric Frameworks: Define and manage global KPIs and OKRs to assess the effectiveness of communication initiatives, providing data-backed reports to senior management.
• Content Innovation: Oversee the creation of compelling, high-level content, including executive speeches, presentations, and strategic messaging for global town halls and rituals.

Leadership & Influence

• Stakeholder Strategy: Navigate effectively in a multi-regional environment to influence senior stakeholder engagement and secure support for global internal comms initiatives.

• Deep Experience: Extensive track record in corporate or internal communications within a high-growth global technology, consumer or financial services environment.
• Communication Mastery: Exceptional written and verbal communication skills. The ability to work effectively across different cultures and business realities is essential.
• Strategic Acumen: Expert-level ability to leverage business drivers and industry trends to propose data-backed strategic internal comms actions.

• Palo Alto, United States

• Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

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