Client Manager (Dairy)

The Client Manager is responsible for owning and developing strong retail client partnerships and delivering high quality, actionable shopper insights that support strategic decision making. Acting as a trusted advisor, the role blends analytics expertise with commercial understanding to drive client value and long-term growth.

• Be responsible for the delivery of the service to your client(s)/area of responsibility, ensuring that your key contacts expectations of our base delivery and impact are met. 
• Deliver client briefs / presentations with impact, consistently demonstrating the value of your expertise to clients. 
• Effective presentation and storytelling skills, to deliver insights to varied audiences
• Personally contribute to the commercial success of the business through delivery against specified financial targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where needed. 
• Proactively track commercial activity within Salesforce ensuring that opportunities are recorded, kept up to date and an accurate input is provided to our weekly forecast. 
• Demonstrate a solid understanding of the full range of our capabilities, including analytics solutions and services that you don't work with day to day, and able to connect client questions to the relevant capabilities or experts whenever required. 
• Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality insight delivery using datasets that you're familiar with, with minimal input from others in the team. 
• Monitor and escalate data queries and challenges ensuring operational tickets are raised and responded to.
• Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into discussing broader business objectives. 
• Contribute to the success of your broader team beyond your immediate area of responsibility through active involvement in wider team or divisional initiatives. 
• Ensure clients are trained on Worldpanel deliverables, MyWorldpanel platform and other services where applicable including Advanced Analytics.
• Own your personal development by actively participating in learning opportunities, attending relevant training courses, and maintaining a live Personal Development Plan with your line manager. 
• Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity. 
• Implement elements of client account plans, ensuring that clients see continuous progression in their service from Worldpanel. 
• Develop expertise in your client business and/or area of specialism for your team. 
• Develop your understanding of other teams within Worldpanel (Advanced Analytics) and how you can apply their capabilities to your clients’ requirements.