Energy Specialist - UK Support

Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email with the potential to support our NZ customers via phone.

Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.

Be comfortable answering enquiries in volume: you're taking customers on a journey of discovery

Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.

Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve.

Master the Octopus Platform: Become an expert in our award-winning Kraken platform.

Grow and Specialise: Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.

Customer Obsession: Honest, focused, and committed to providing outrageously good customer experiences.

Problem-Solving Skills: Love for creative problem-solving and thinking outside the box to resolve issues effectively.

Adaptability & Resilience: Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn, grow and pivot to fulfill business needs.

Team Player Mentality: A strong desire to contribute positively to a supportive and collaborative team culture.

Service-Oriented Background (Desirable): Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people skills.

Availability: Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.