Senior Technical Solutions & Integration Specialist

Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.

Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.

Provide clear, technically accurate explanations to customers and internal teams when required.

Identify recurring issues and propose improvements, fixes, or process changes.

Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.

Support and maintain third-party integrations as part of the broader technical solution landscape.

Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.

Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery 

Strong experience solving complex technical issues in a SaaS or platform environment.

Solid understanding of REST APIs, webhooks, and asynchronous communication.

Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.

Ability to reason about application architecture, integrations, and failure modes.

Confidence working with API and platform documentation to make technical decisions.

Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Gross salary starting point from 2100 EUR/month based on experience;

Quarterly salary reviews.

Unlimited learning budget for self-improvement after 3 months.

Private health insurance.

Unlimited access to psychotherapy.

Workstation budget (420 EUR).

Work anniversary gifts (like home cleaning services).

Attractive workations and team-led team-building events.

Working methods and best practices inspired by Silicon Valley’s top tech companies.

Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.