Packardculliganwater10d ago

C&I Tech Support

United States·Minnetonkamid

OtherSupport

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Quick Summary

Key Responsibilities

*This role includes scheduled time on a phone queue taking customer calls. Customer Experience Manage the C&I customer journey from initial contact through resolution,

Technical Tools

OtherSupport

Join Our Dynamic Team!

Are you a positive and adaptable individual looking for a unique opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Minnetonka, where our employees don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Minnetonka, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.

What Culligan Offers:

Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
Career growth opportunities through training and development.
Competitive base pay, commission, and bi-annual employee incentives.
401k with employer match.
Achieve work-life balance with a Monday-Friday 8AM-4:30PM schedule.
7 paid Holidays and a competitive PTO package.

Key Responsibilities:

Manage the C&I customer journey from initial contact through resolution, ensuring seamless and positive service delivery.
Anticipate C&I customer needs and provide proactive solutions to minimize downtime and maximize operational efficiency.
Communicate clearly and effectively, building trust and loyalty with C&I customers.

Responsibilities

~1 min read

→Follow, abide by and exemplify the Packard Culligan Core Values:
- →Accountability
- →Being Open-Minded
- →Caring About Relationships

→Adhere to assigned work schedules and be logged into the phone queue at the designated start time. Answering phones is a priority to ensure a positive experience for our customer callers.
→Respond to C&I customer requests via phone, email, web and/or in-person with professionalism; resolve issues on first contact whenever possible.
→Schedule C&I Water Quality installation and set-up processes, DI prep, Commercial service contacts, service calls, and preventative maintenance contracts, while providing excellent customer service.
→Navigate multiple computer programs such as Monday.com, Workware and Salesforce with ease while maintaining accurate documentation.
→Proficiency in Culligan products, product codes, business clients, Culligan terminology, and company policies and procedures.

→Ensure accurate billing for Commercial customers, including reconciliation of operational work completed at customer sites.

→Apply high-level problem solving to resolve scheduling conflicts, contract discrepancies, and urgent service needs.

→Participate in training on route systems and scheduling principles.
→Support administrative tasks such as data entry and updating customer records.
→Escalate complex issues promptly to senior team members.
→Maintain confidentiality and security of customer information.

Desired Qualities:

- Customer Focus: Demonstrated capability to understand and meet Commercial customer needs.
- Problem Solving: Resolve issues efficiently and effectively.
- Communication: Clear, empathetic, and professional interaction.
- Multitasking: Manage multiple systems and tasks simultaneously.
- Technical Proficiency: Demonstrates proficiency in multiple systems and programs required to do the job.

Join Culligan Water and embark on a rewarding career in a professional environment where your skills and dedication will be valued. Apply today and be a part of our success story!

Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, and drug screening offer of employment. In addition, a high school diploma or equivalent is required.

Check out all of our awesome career opportunities at Culliganwater.com/careers

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.