Payjoy20d ago

Commercial Operations Lead

Colombia·BogotaFull-Timemid

OperationsOtherOperations AnalystCommercial Operations

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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools

exceldata-analysisfintechmachine-learningstakeholder-management

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Commercial Ops Lead – Credit Line is responsible for ensuring the successful rollout and scaling of Credit Line across sales channels, maintaining tight execution control, driving operational performance, and enabling cross-functional alignment to guarantee high adoption at scale.

Own the end-to-end execution tracking of the Credit Line rollout, ensuring visibility of progress by region, channel and partner.

Monitor the performance of the Credit Line funnel (offer → activation → first use), identifying drop-offs and driving corrective actions.

Coordinate with Sales, Operations and Logistics to ensure availability of tools, materials and conditions required for rollout success (e.g. cards, training readiness, systems).

Track and validate the correct execution of campaigns and commercial offers in the field, ensuring alignment with rollout phases.

Manage the incentive tracking and liquidation process, ensuring it drives the right behaviors during rollout.

Identify, prioritize and escalate critical operational issues affecting adoption or execution, ensuring fast resolution.

Act as a central coordination point across Sales, Marketing, Operations, Partners and Allies, ensuring alignment and speed in execution.

Support and validate the readiness of the sales force, ensuring training translates into correct execution at point of sale.

Build and maintain operational dashboards and reports to track rollout progress and performance, enhancing data-driven results.

Bachelor's degree in Business Administration, Economics, Industrial Engineering, Finance or a related field.

2–4 years of experience in Sales Operations, Business Operations or Commercial Operations roles.

Proven experience supporting rollouts, launches or large-scale commercial initiatives.

Experience working with field sales teams and retail/channel execution.

Strong understanding of commercial funnels and performance metrics.

Experience managing or supporting incentive schemes tied to sales performance.

Experience in fast-paced environments (fintech, telco, retail or startups strongly preferred).

Advanced Excel (mandatory) and strong data analysis skills.

Ability to translate data into quick operational decisions and actions.

Strong coordination and stakeholder management skills.

Advanced English — written and spoken.

$2,000 USD annual benefit for co-working travel.

$2,000 USD annual benefit for professional development.

Funding for phone, headphones, home office equipment, and wellness benefits.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening