Plenti
Plenti2mo ago

Broker Support Specialist

Adelaide · AdelaideFull-timemid
OtherBroker Support Specialist
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Quick Summary

Key Responsibilities

• Provide exceptional support to brokers and installers throughout the loan acquisition journey, including application, approval,

Requirements Summary

• 1–3 years’ experience in a customer or partner support role, ideally within financial services or a fast-paced service environment

Technical Tools
OtherBroker Support Specialist

Who is Plenti? 

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.


About the Role:
As a Broker Support Specialist, you’ll be on the front line supporting our broker and installer partners as they guide customers through the loan acquisition journey. You’ll be the trusted point of contact, delivering fast, accurate and empathetic support while representing Plenti with professionalism at every interaction.
 
Key Responsibilities:
• Provide exceptional support to brokers and installers throughout the loan acquisition journey, including application, approval, and settlement stages
• Respond to inbound phone calls and email enquiries in a timely, professional and solution-focused manner
• Build strong, trusted relationships with referring partners by understanding their needs and proactively assisting with enquiries
• Troubleshoot issues by navigating internal systems and processes, escalating where needed to ensure timely outcomes
• Collaborate closely with internal teams including Sales, Credit and Settlements to deliver a seamless partner experience
• Maintain accurate records of all interactions, ensuring compliance with regulatory requirements and Plenti policies
• Continuously build your product and process knowledge to confidently handle a wide range of partner queries
• Contribute to a positive, collaborative team culture by sharing knowledge and supporting team initiatives
• Identify trends or recurring issues and suggest improvements to enhance the overall referrer experience
 
About You:
• 1–3 years’ experience in a customer or partner support role, ideally within financial services or a fast-paced service environment
• Strong written and verbal communication skills, with the ability to explain complex processes clearly and professionally
• Confidence using CRM systems and digital tools (e.g. Salesforce, Zendesk — desirable but not essential)
• Proven ability to manage multiple priorities while maintaining strong attention to detail
• Awareness of regulatory obligations in customer-facing roles (training provided)
• A proactive, adaptable mindset with a genuine desire to learn and grow in a team-oriented environment

Listing Details

Posted
February 10, 2026
First seen
March 26, 2026
Last seen
April 22, 2026

Posting Health

Days active
27
Repost count
0
Trust Level
25%
Scored at
April 22, 2026

Signal breakdown

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Plenti
Plenti
lever
Employees
5
Founded
2022
Domain
plentifood.me
Jobs
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