Customer Success Executive - Africa & Middle East

Join Our Team as a Customer Success Executive – Africa & Middle East

Properstar stands as the world's largest global property platform, connecting sellers and buyers through an extensive network of qualified agents since 2018.

We provide innovative solutions to simplify, accelerate, and enhance real estate transactions worldwide. Through our platform, tools, and support, we help real estate professionals reach international buyers and grow their business.

Our missions include:

• Cultivating a global network of real estate professionals and empowering them with the right tools to succeed.
• Supporting our clients throughout their journey, ensuring a smooth and efficient experience.
• Driving visibility and performance for our customers across international markets.
• Helping our clients maximize the value of their listings and generate qualified leads.

About the role

We’re looking for a Customer Success Executive – Africa & Middle East to join our team on a part-time basis (25h/week).

This is a key operational role, focused on ensuring the smooth management of customer accounts, including billing, cancellations, and day-to-day account follow-up across the region.

You’ll play a critical role in maintaining account accuracy, supporting retention efforts, and ensuring that our processes are executed with discipline and consistency.

Key responsibilities

• Manage customer accounts for Africa & Middle East, ensuring data accuracy and proper follow-up.
• Handle **billing-related tasks**: invoices, payments tracking, and coordination with finance team.
• Take ownership of **cancellations, credit notes, and contract adjustments**, ensuring processes are followed correctly.
• Ensure all cancellations and account changes are properly documented and validated.
• Follow up with customers on outstanding payments, renewals, and account status.
• Maintain clean and accurate data in our CRM (HubSpot).
• Collaborate with Sales and internal teams to ensure smooth onboarding and account transitions.
• Identify risks (churn, non-payment, inactivity) and escalate when needed.
• Contribute to improving processes and operational efficiency within Customer Success.

Requirements

• Experience in Customer Success, Account Management or Operations (SaaS or similar environment is a plus).
• Strong attention to detail and ability to manage processes with discipline.
• Comfortable handling billing, payments, and contract-related topics.
• Experience working with CRM tools (HubSpot is a plus).
• Ability to prioritize and manage multiple tasks effectively.
• Strong ownership mindset and accountability.
• Fluency in **English (mandatory)**.
• **French and/or Arabic are a strong plus**.

Soft skills

• Highly organized and structured in your way of working.
• Detail-oriented and process-driven.
• Proactive and solution-oriented mindset.
• Comfortable working in a fast-paced, international environment.
• Clear communicator, both internally and with clients.
• Strong sense of ownership and responsibility.

What we offer

• A **part-time contractor role (~25h/week)**.
• Fully remote, working with international teams.
• A dynamic and growing environment with real impact on operations.
• Competitive compensation based on experience.