Staff Product Designer

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

• →Design, prototype, and test large, AI-first cross-portfolio initiatives, shaping end-to-end platform experiences that span products, teams, and user workflows across RapidSOS
• →Define and evolve AI-forward design strategy, including how AI-driven capabilities are integrated into the platform, governed responsibly, and designed to support human decision-making in high-stakes environments
• →Establish and operationalize design systems, standards, and reusable patterns across the RapidSOS ecosystem, while defining AI design principles, review practices, and collaboration models that guide decision-making, maintain design quality, and enable scalable, consistent, and effective design across teams
• →Help define and improve design ways of working, including collaboration models, prototyping, AI tools, design reviews, quality bars, and decision-making frameworks that enable the team to scale effectively
• →Partner closely with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions through systems thinking and user-centered insight
• →Lead end-to-end design for complex data- and map-based experiences from early discovery through launch and iteration, ensuring geospatial, real-time, and AI-driven information is clear, trustworthy, and actionable under pressure
• →Design intuitive workflows and high-quality interfaces that balance usability, scalability, and technical feasibility to deliver exceptional user experiences
• →Conduct and leverage user research, product analytics, and customer feedback to guide data-driven design decisions
• →Act as a design leader and multiplier by mentoring designers, modeling strong craft and judgment, and raising the overall bar for design quality, rigor, and impact

• 10+ years of product design experience working on complex products, platforms, or systems, ideally within the enterprise B2B space, with demonstrated impact beyond a single team or feature area
• Proven ability to operate independently at a strategy and systems level, leading large, ambiguous problem spaces and translating them into scalable design solutions
• Experience designing AI- or ML-enabled products, including human-in-the-loop workflows, decision support, or automation, and complex data-rich interfaces where clarity, reliability, and speed are essential
• Proficiency with research tools, design software (e.g., Figma, Adobe Creative Suite), usability and user testing platforms
• Experience designing reusable, composable components and patterns within or alongside a design system
• Demonstrated experience leading user research–qualitative and quantitative–and partnering closely with Product and Engineering to shape platform-level strategy and roadmaps with these insights
• Deep systems thinking skills, with experience defining patterns, frameworks, or standards that scale across products and teams
• Demonstrated ability to shape design practices, quality standards, and cross-functional ways of working, with curiosity about emerging technologies and AI
• Excellent communication and storytelling skills, able to clearly articulate complex design decisions and tradeoffs to a wide range of stakeholders
• Experience mentoring designers and raising the overall quality and impact of the design organization
• Ability and willingness to travel up to 10% for internal team gatherings and customer research

• Experience designing products in high-stakes or regulated domains such as public safety, healthcare, transportation, or critical infrastructure
• Experience designing interfaces that support call takers or voice-centric operational roles
• Degree in HCI, Human Factors, User Experience, or equivalent 
• Experience with GIS, cartography, mapping, or designing geospatial visualizations

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $190,000 - $220,000. This role will also be eligible to receive equity options. #LI-Remote