Senior Manager, Global Benefits and HR Operations

Reporting to the Director of Human Resources Operations, the Senior Manager, Global Benefits and HR Operations provides exemplary employee support and strategic systems management in support of a robust HR function. This position manages RTSL's global benefits strategy, Human Resource Information System (HRIS) architecture, leave administration, and HR compliance. The role oversees the design, evaluation, and delivery of benefits, and advises leadership on the most competitive, cost-effective options for RTSL's global workforce. As the owner of the organization's HRIS, this position ensures data integrity, process alignment, and compliance with all applicable federal, state, local, and international regulations. The position also serves as the primary liaison to employees for all benefits and leave matters. This is a full-time remote position open to candidates based in the United States.

• Review and determine all leave types, eligibility criteria, entitlements, and limitations for each unique employee leave circumstance.  
• Advise managers and employees on leave matters, modeling empathy and technical expertise. 
• Liaise with leave-processing vendors for approval and payment of STD/LTD insurance and state-mandated PFL/disability programs, and utilize the HRIS to configure and track leave requests in accordance with local statutory laws globally.  

• Serve as strategic owner and administrator of the HRIS, overseeing system configuration, data architecture, and permission structures to ensure accuracy and seamless employee and administrator experience.  
• Design, implement, and maintain SOPs and workflows to ensure data integrity across all HR processes while anticipating downstream impacts on Payroll, IT, Finance, and other stakeholders.  
• Liaise with the Payroll Officer to ensure end-to-end alignment of data transfers, proactively identifying and mitigating risks that could affect pay, benefits, or compliance. Manage non-exempt employee time-tracking. Provide time sheet utilization and FLSA training to employees and their managers. Review and ensure manager approvals prior to bi-weekly payroll.  
• Conduct periodic audits to ensure employees' pay and benefits are processed accurately, and partner with Finance counterparts to resolve discrepancies. Lead quality checks to evaluate system performance, ensure adherence to internal controls, and drive continuous improvement in accuracy, automation, and efficiency. 
• Develop and deliver dashboards and data insights that equip management with timely, decision-ready HR information.  

• Own benefits regulatory compliance, including management of audit requests, required disclosures, and reporting obligations across all US jurisdictions for health, workers' compensation, and retirement plans. 
• Maintain knowledge of US laws governing benefits administration practices to ensure organizational compliance with federal, state, and local regulations, such as ERISA, HIPAA, COBRA, FMLA, ACA, and international data protection laws.  
• Coordinate with appropriate vendors to file required reports in the US and support local finance and operations counterparts to meet country office requirements. 

• 8+ years' progressive HR experience in benefits, payroll and HRIS administration  
• Experience working for a global NGO and administering benefits across different geographies  

• Bachelor's degree in human resources, business administration or related field

• Ability to create and maintain excellent business and interpersonal relationships with staff at all levels and different geographies  
• Proven ability to maintain a high degree of confidentiality and professionalism around sensitive information  
• Ability to manage multiple priorities and projects efficiently and effectively   
• Proven ability to manage change and large-scale organizational communications and benefit initiatives  
• Demonstrated success in following established processes and processing information with a high degree of accuracy, efficiency, and sense of urgency  
• Knowledge of federal, state, and local employment laws and regulations  
• Strong attention to detail and highly organized  
• Proficiency with HR and payroll systems  
• Advanced knowledge of MS Office  

• HR Certifications – SHRM-CP and/or PHR