Restaurant3653mo ago

$22,666 – $29,000/yr

Support Specialist, Technical

Mexico City · Mexico CityFull Timemid

Customer SupportOtherBilling Support Specialist

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Quick Summary

Overview

The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration,

Technical Tools

Customer SupportOtherBilling Support Specialist

The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.  This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations.  The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders. 

Provide technical support for Restaurant365 platform 

Manage customer communications through tickets, live chat, and outbound phone support 

Gather detailed technical and business information from customers to troubleshoot reported issues 

Diagnose configuration, workflow, and data-related issues and deliver accurate solutions 

Educate customers on Restaurant365 system functionality and best practices 

Route non-technical or non-applicable issues to appropriate teams when necessary 

Identify, document, and escalate suspected software defects with clear reproduction steps and impact details 

Participate in live chat rotations 

Manage a personal queue of customer tickets while meeting SLA and quality standards 

Identify gaps in internal and customer-facing documentation and contribute improvements 

Assist Support leadership in rolling out new platform features or workflows 

Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones 

High attention to detail, particularly when working with system configuration and financial data 

Strong Excel skills, including data review and validation 

Flexible and adaptable to shifting customer and team needs 

Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure 

Excellent written and verbal English communication skills, with the ability to simplify complex technical concepts 

Strong technical aptitude and comfort working across multiple support platforms (ticketing systems, chat, outbound phone) 

Experience working with integrated systems and understanding how data flows between applications 

Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes 

PREFERRED QUALIFICATIONS

Bachelor’s degree with emphasis in business, finance, accounting, or information systems 

Restaurant industry experience 

Strong understanding of general business processes and workflows 

Previous experience in a technical support or customer-facing technical role 

Experience supporting SaaS or ERP platforms (e.g., enterprise software, financial systems, or operational management tools) 

Compensation for this position is $22,666–$29,000 MXN monthly, depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.

Benefit options include:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Allowance

Monthly Internet & Electricity Stipend

Mental Health Support Resources

And more!

Listing Details

Posted: January 15, 2026
First seen: March 26, 2026
Last seen: April 23, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 44%
Scored at: April 23, 2026

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Restaurant365

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Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Employees

750

Founded

2011

Domain

restaurant365.com

Jobs

View 28 jobs

View company profile

Salary

$22,666 – $29,000

per year