Restaurant3653mo ago

$18,400 – $26,250/yr

Support Specialist, Workforce (Payroll)

Mexico City,Mexico CityFull Timemid

Customer SupportOtherSupport SpecialistBilling Support Specialist

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Quick Summary

Requirements Summary

Health Insurance Dental Insurance Vision Insurance Life Insur

Technical Tools

Customer SupportOtherSupport SpecialistBilling Support Specialist

The Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

Respond to technical support tickets

Prompt customers for information necessary to troubleshoot problem reports

Reach out to customers by phone and / or screen share as necessary to understand problem reports

Help customers understand R365 payroll integration functionality

Diagnose and document software defects and escalate them to management

Participate in live chats

Manage personal queue of customer tickets

Identify gaps in company self-help documentation

Identify and share ticket trends with Implementation Team

Conduct Basic Training on an as-need basis

Other duties as assigned

Previous background with Payroll and HR Systems

High attention to detail

Excel knowledge

Flexible and adaptable based on the needs of the client and internal team

Solution oriented mindset with ability to articulate under pressure

Effective English communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation

Strong technical aptitude with experience communicating across multiple platforms

A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Familiarity with restaurant management

Familiarity with restaurant labor scheduling and labor management

Understanding of basic accounting journal entry principles

Understanding of labor accruals

Compensation for this position is $18,400–$26,250 MXN monthly, depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.

Benefit options include:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Allowance

Monthly Internet & Electricity Stipend

Mental Health Support Resources

And more!

Location & Eligibility

Where is the job

Mexico City

Hybrid — some on-site time required

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: January 15, 2026
First seen: April 3, 2026
Last seen: May 5, 2026

Posting Health

Days active: 31
Repost count: 0
Trust Level: 44%
Scored at: May 5, 2026

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Restaurant365

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Restaurant365 is a comprehensive, cloud-based restaurant management software platform designed to streamline operations for restaurant owners and managers.

Employees

750

Founded

2011

Domain

restaurant365.com

Jobs

View 28 jobs

View company profile

Salary

$18,400 – $26,250

per year