Client Success Director: SME

Your Role in our Mission: 
The Client Success Director (CSD) leads a Client Success POD and is accountable for driving customer value, commercial performance, and team excellence across their assigned portfolio. The CSD manages Senior Client Success Managers (SCSMs) and Client Success Managers (CSMs), setting strategic direction for the POD and ensuring exceptional delivery across adoption, retention, renewal, and expansion. 

Reporting to the Head of Client Success, the CSD owns the commercial strategy for their POD—including renewals, expansion, account planning, risk management, and senior stakeholder engagement—while ensuring CSMs execute consistently against value realisation and adoption plans. 

As a CSD, you are responsible for ensuring customers achieve measurable value and long-term outcomes from our platform. You lead commercial engagements, guide CSMs in delivering high-quality customer experiences, and build strategic relationships that reinforce trust and partnership. Through strong commercial discipline, customer advocacy, and team leadership, you directly drive retention, expansion, and customer health, contributing to the company’s growth and long-term market differentiation. 

As CSD you will own the strategy, commercials and leadership within a tiered POD Model. The SME model is as follows:   

What’s In It For Me? 
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:   

Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! 

Flexible, Hybrid Working:  
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.