Technical Product Manager (Viet Nam)

About Safetrust

Safetrust is redefining how people and organizations securely access the world around them. Our digital identity platform combines secure credentials, cloud-native architecture, and mobile-first authentication to power seamless access across physical and digital environments.

From unlocking doors with a mobile device to securing enterprise systems, our technology is transforming identity across mobility and IoT.

We partner with global enterprises and channel partners—from Fortune 200 companies to emerging innovators—to eliminate legacy credential risks and deliver secure, scalable access solutions.

With teams across the United States, Vietnam, and Australia, Safetrust is built by bold thinkers who move fast, solve complex problems, and are shaping the future of trust.

Why This Role Matters

This role plays a critical part in turning product development into real-world impact.

As a Technical Product Manager, you will ensure that what Engineering builds is clearly defined, well-documented, and successfully delivered to internal teams and customers. You will help bridge the gap between technical development and business understanding—making complex features usable, understandable, and scalable.

This is an ideal role for someone who wants to grow deeper into product management while working closely with engineering teams and real product delivery.

Role Overview

The Technical Product Manager supports Product and Engineering teams in delivering new features and products from development through release and adoption.

This is a hands-on, execution-focused role where you will work closely with engineers to understand system behavior, document product capabilities, and enable internal teams and customers through clear communication and training.

You will also help gather feedback and contribute to shaping future product direction through insights and roadmap support.

What You’ll Do

Product Development & Execution

• Partner with Engineering to understand features, system behavior, and technical architecture
• Participate in sprint reviews, demos, and testing to build deep product knowledge
• Document feature functionality, use cases, and limitations
• Support release planning and execution alongside Product leadership

Documentation & Enablement

• Create and maintain product documentation, release notes, and internal guides
• Develop training materials and enablement content for Sales, Support, and Operations
• Build clear, user-friendly explanations of technical features
• Support internal and external product demos and walkthroughs

Go-to-Market Support

• Coordinate product launches and feature releases across teams
• Ensure internal teams are prepared to support and sell new features
• Assist with training sessions and rollout communications
• Gather and synthesize feedback from customers and internal stakeholders

Cross-Functional Coordination

• Work across Product, Engineering, QA, Sales, Support, and Operations
• Track feature readiness, documentation status, and release deliverables
• Ensure smooth handoffs between development, release, and support teams
• Identify gaps in communication, documentation, or readiness and proactively address them

Product Insights & Roadmap Support

• Collect feedback from users, customers, and internal teams
• Identify patterns, gaps, and opportunities for improvement
• Support roadmap development with structured insights and recommendations

What You Bring

• 4+ years of experience in product, project coordination, technical documentation, or software delivery roles
• Strong written and spoken English communication skills
• Experience working with both software and hardware-enabled products
• Ability to understand technical systems and translate them into clear, usable content
• Strong organizational and documentation skills
• Detail-oriented with strong follow-through and accountability

Nice to Have

• Experience with SaaS platforms, cloud systems, or data-driven products
• Familiarity with identity, access control, or smart building technologies
• Exposure to privacy frameworks, federated identity, or machine learning concepts
• Experience working with distributed or international teams

What Sets You Apart

• Strong ability to bridge technical and non-technical audiences
• Curiosity and willingness to deeply understand how systems work
• Clear, structured communicator who simplifies complexity
• Strong execution mindset—you ensure things are complete and ready
• Proactive approach to identifying gaps and improving processes

Why Join Safetrust

• Work at the center of Product and Engineering delivery
• Gain hands-on experience in product development and go-to-market execution
• Collaborate with global teams across Engineering, Sales, and Operations
• Play a key role in shaping how products are delivered and understood
• Join a fast-growing company where your impact is visible

Benefits

• Competitive salary based on experience and performance
• Daily lunch provided at the office
• Free coffee, tea, and refreshments
• Full statutory insurance (social, health, unemployment)
• Annual health check-up and paid annual leave
• Professional, international working environment