Front Office Supervisor (FO Supervisor)

Vietnam·Hồ Chí Minhmid

OtherFront Office Supervisor

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Quick Summary

Overview

Job description: Supervise daily Front Office operations, including check-in/out procedures and guest welcoming, to ensure accuracy and professionalism. Resolve tenant complaints and handle emergency situations occurring in the reception area.

Requirements Summary

University degree with at least 2 years of Front Office experience and 1 year in a supervisory role. Advanced English proficiency with strong professional communication skills. Proficient in Hotel Management Systems (PMS) and Microsoft Office.

Technical Tools

ms-office

Job description:

Supervise daily Front Office operations, including check-in/out procedures and guest welcoming, to ensure accuracy and professionalism.

Resolve tenant complaints and handle emergency situations occurring in the reception area.
Manage the team by establishing duty rosters, conducting briefings, and providing training for new staff.
Monitor room status and occupancy forecasts, and ensure strict control of access keys.
Maintain resident ledgers and cash handling procedures to prevent financial losses or bad debts.
Coordinate with Housekeeping and Property Management to enhance the overall resident experience.

Requirements

~1 min read

University degree with at least 2 years of Front Office experience and 1 year in a supervisory role.
Advanced English proficiency with strong professional communication skills.
Proficient in Hotel Management Systems (PMS) and Microsoft Office.
Elegant, well-groomed appearance with a polite and sophisticated demeanor.
Strong leadership, problem-solving, and independent decision-making skills.
High sense of responsibility and flexibility to adapt to operational change