Senior Manager, Partner Success

Through regular cadence with key partners:

Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.

Understand partner’s strategic goals and advise on how to achieve them 

Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics 

Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk

Track go-live dates in your region, identify aged/deferred go-lives at risk

For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership)

Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.

Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange

From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt

Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement

Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge

Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue

Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams

Communicate the Saviynt vision and product roadmap

Managing upsell and cross-sell opportunities

Driving expansion opportunities

Negotiating contracts and pricing

Bachelor’s/ equivalent in Engineering

10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization

Thorough domain knowledge in all areas of IAG

Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.

Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.

Experience with Federal and Governmental entities is preferred.

Experience with sales enablement tools and platforms is preferred.

Deep understanding of sales processes, methodologies, and best practices.

User Lifecycle Management, Provisioning and Reconciliation

Direct customer or partner interaction and management skills

Strong technical presentation and communication skills, both verbal and written

Ability to present and communicate at an executive level

Must be able to thrive in a fast paced, high-energy environment

Ability to work independently, adapt quickly, and maintain a positive attitude