Sr Sales Support Specialist

In this role you will collaborate with the go-to-market leadership teams across Sales, Marketing, Product Management, and Revenue Operations. You will provide critical support within Sales Operations developing and evaluating sales process, best practice consultation, training, and Sales Analytics. Your ability to act independently, foster strong relationships at all organizational levels, align teams, and anticipate/interpret needs-based data and process analysis will be crucial to your success.

JOB DUTIES:

• Own the implementation, administration, and ongoing optimization of sales enablement systems (e.g., CRM, enablement platforms, analytics/reporting tools), ensuring alignment with sales workflows and business priorities.
• Drive adoption of enablement tools through training, office hours, documentation, and proactive communication.
• Provide training and consultation to Sales teams on best in-class practices around sales methodology, Opportunity management, and activity patterns.
• Sales Data Analytics – provide insights, trends, and recommendations to business leaders and Sales team members based on data analysis.
• Create, monitor, and evangelize Pipeline reports and dashboards that help to drive sales focus and efficiency.
• Drive and track performance against established Key Performance Indicators (KPIs). Identify and establish new KPI categories/targets based on data analysis.
• Work cohesively with the Global Sales Enablement team to create synergy/commonality in reporting, process, and messaging across the global organization.
• Be a Sales Methodology evangelist/expert – provide training and consultation to sales and cross-functional team members that engrains solid sales methodology practices in our everyday actions.
• Work cross-functionally with Product Management, Channel Marketing, and Sales teams to support and drive New Product Introduction (NPI) efforts.
• Work closely within the broader Sales Operations team to drive content and processes that enable our sales teams to act efficiently and effectively.
• Build long lasting working relationships with sales leadership to identify needs/skill gaps and build enablement deliverables and content around them.

YOU MUST HAVE:

• 2+ years’ experience in Sales Enablement, Commercial Excellence, Sales, Sales Management, or Sales Operations.

• Hands-on experience administering or supporting tools such as CRM (e.g. Salesforce), sales enablement platforms (e.g. Highspot), and reporting tools
• Demonstrated experience in Sales process implementation, training, and improvement.
• Proven ability to analyze sales data and identify critical trends and gaps to then drive increased sales efforts based on results.
• Referenceable ability to interface at all levels of the organization and cater messaging depending on the audience.                          

WE VALUE:

• Highspot, Salesforce.com, and Tableau experience

• Solid organizational skills including attention to detail and ability to manage multiple priorities simultaneously.
• Experiential understanding of Sales Analytics utilization and the ability to identify, understand, interpret and drive action based on presented data.
• Refined communication, stakeholder engagement, presentation, and cross-functional alignment skills Project Management experience/certifications

WHAT’S IN IT FOR YOU:

• Supportive team of collaborative leaders that work with you to achieve success!

• Career development with the ability to grow – we are building out the Sales Enablement group in the Americas and your initiative will drive future growth opportunities!
• Benefits - Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, 401k plans, HSA (Health Savings Account) Plans, and vacation & holidays.