Frontline Representative

Join the Visitor Experience team as a Visitor Experience Frontline Representative. In this role you will deliver exceptional customer service, promote museum offerings, and support efficient daily operations across all sites.

As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

• →Provide exemplary customer service ensuring a friendly, engaging and welcoming experience
• →Maintain up to date knowledge of Tessitura ticketing and membership software
• →Be knowledgeable about the museum and able to provide information about current exhibitions, programs, and events
• →Highlight museum offerings to maximize visitor experience 
• →Actively promote the museum to sell tickets and memberships to incoming visitors using provided membership and ticketing sales language
• →Willing and able to perform duties of all representative posts
• →Encourage lapsed and renewing members to continue their membership using advanced understanding of membership levels
• →Maintain working knowledge of discounts and community programs 
• →Assist in preparing the ticketing desk and lobbies for opening, including counting and setting out assigned register tills, setting up stanchions and signage, and perform other duties as assigned 
• →Close till at the end of the day by counting cash, ensuring membership paperwork is accurately completed, and reporting any discrepancies to the Visitor Experience Lead
• →Use proper cash handling skills to ensure drawer is accurate and tidy
• →Proactively ask the Lead for projects and tasks to be completed during down times 
• →Work in the coat check area, providing excellent customer service to those that need to check their coats, umbrellas, bags, and any other large or prohibited gallery items
• →Scan tickets for gallery entry
• →During peak periods, facilitate visitor flow in the galleries, including line management and entry to special exhibitions
• →Deliver high-quality work by adhering to policies, expectations, customer service standards, and discount guidelines
• →Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
• →Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

• Work areas are primarily inside, in a climate-controlled environment with light to moderate background noise in a public setting.
• Approximately 50% of time is spent stationary while working at a desk. Balance of time (approximately 50%) is spent moving around the work area. Occasional extended periods of standing may be required.
• Clear and effective verbal and written communication in English with trustees, the public, and co-workers is necessary.
• Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
• Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.