Full Time Office Services Manager

Join Silverado Franklin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer’s and other forms of dementia while creating meaningful careers for those who serve. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring an Office Services Manager – a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents.

You bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.

• →Maintain all team member personnel information and manage HR recordkeeping and processes on-site
• →Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding
• →Champion new team member onboarding and orientation, ensuring a welcoming experience
• →Coordinate IT account setup and assist associates with technology needs
• →Ensure accurate and timely payroll submission and compliance with regulations
• →Collaborate with Talent Acquisition to support hiring and recruitment processes
• →Assist in Risk Management with workers’ compensation reporting and follow-up
• →Support HR with leave of absence and accommodation processes
• →Supervise and manage receptionist scheduling and performance
• →Partner with the Administrator and leadership team to promote engagement and morale
• →Order office supplies and maintain spend-down sheets for department budgets
• →Reconcile and submit community expenses, including p-card charges and petty cash
• →Maintain and update community licenses and certificates per regulatory requirements
• →Assist with care of community pets and demonstrate passion for working with individuals with dementia
• →Exhibit empathetic communication with residents, families, and associates
• →Perform other duties as assigned

• Associate or bachelor’s degree in Human Resources or related field preferred, or equivalent experience
• 3+ years of business office management experience preferred
• 2+ years of HR experience with knowledge of employment and payroll laws
• 1+ year of supervisory experience, including coaching and team development
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Effective communicator in verbal and written English
• Active role: walking, bending, lifting (up to 50 lbs.)
• Comfortable working around animals and pets
• Reliable transportation to meet attendance and punctuality standards
  Ability to work flexible hours, including evenings, weekends, and holidays as needed

• Ranked by Fortune Magazine in Best Workplaces in Aging Services
• Certified as a Great Place to Work®
• Internal mobility and growth opportunities across all position

EOE/M/F/D/V