Billing & Collections Administrator (Epicor P21 Experience Required)

About the Role We are seeking an experienced and detail-oriented Billing & Collections Administrator to support a busy plumbing supplies company. This role is ideal for someone who has previous experience working in the plumbing, HVAC, building materials, or wholesale distribution industry and is already familiar with Epicor Prophet 21 (P21). The ideal candidate will be responsible for billing, invoicing, collections through email, account maintenance, and general administrative support. This is primarily a back-office position with minimal customer interaction by phone. Responsibilities Create and process customer invoices accurately and on time Manage billing-related tasks within Epicor P21 Follow up on outstanding invoices and past-due balances via email Maintain accurate customer account records Review orders and ensure billing information is correct Assist with accounts receivable and collections activities Monitor customer payment status and update records accordingly Handle administrative and data entry tasks as needed Organize and manage email communications related to billing and collections Generate reports and assist management with accounting-related tasks Requirements Previous experience using Epicor Prophet 21 (P21) is required Experience working for a plumbing supplies, HVAC, building materials, industrial supply, or wholesale distribution company strongly preferred Minimum 2 years of billing, invoicing, accounts receivable, or collections experience Strong written English communication skills High attention to detail and accuracy Excellent organizational and time management skills Comfortable working independently in a remote environment Strong computer skills and ability to learn company processes quickly Preferred Qualifications Experience with accounts receivable and collections Experience generating reports within Epicor P21 Background in distribution, supply chain, or wholesale operations Experience supporting U.S.-based companies What Success Looks Like Invoices are processed accurately and on time Collections emails are sent consistently and professionally Customer account information remains organized and up to date Outstanding receivables are actively monitored and followed up on Administrative tasks are completed efficiently with minimal supervision