Customer Adoption Intern

Customer Adoption — Role Description & Measurement

About the Role

We are looking for a structured and detail-oriented Customer Adoption Intern to support Snic’s customer/adoption team. This role is ideal for someone who wants to work at the intersection of software, process, data, testing, documentation, and customer enablement.

At Snic, customer adoption work is not limited to implementation. It includes supporting process discovery, data preparation, testing, training enablement, documentation, support readiness, and customer success activities that help customers adopt solutions with confidence. SmartOps defines this work explicitly across discovery, data prep, configuration, testing, training, change management, go-live, run operations, support, and success management. 

Key Responsibilities

• Support preparation of UAT plans, scripts, and defect logs
• Assist with customer data preparation, validation, and cleanup
• Help document workflows, configuration decisions, and handover notes
• Support creation of training materials, user guides, and knowledge articles
• Help maintain trackers, runbooks, and implementation documentation
• Assist with ticket triage, issue documentation, and knowledge capture
• Work with senior team members on bounded customer-facing internal tasks

Required Skills

• Strong Excel skills and comfort working with structured data
• Basic SQL knowledge or willingness to learn
• Strong documentation and attention to detail
• Good logical thinking and problem-solving ability
• Clear written and verbal communication
• Willingness to learn business processes and software workflows

Good to Have

• Exposure to software testing or QA concepts
• Familiarity with support ticketing or issue tracking
• Understanding of APIs, integrations, or data flows
• Exposure to ERP, MES, APS, or other business systems
• Academic or project experience involving process mapping, data handling, or documentation

Who Can Apply

• Final-year students or recent graduates in Engineering, MCA, BSc, BBA, Industrial Engineering, or related disciplines
• Candidates interested in implementation, customer success, support, operations, or business applications
• Strong interest in working in a structured customer-facing technology environment

What the Intern Will Gain

• Hands-on exposure to implementation and customer adoption work
• Experience with testing, data preparation, documentation, and enablement
• Mentorship from senior delivery and customer success team members
• Understanding of how manufacturers adopt software in real operational settings
• Potential path to full-time roles such as Implementation Analyst, Customer Operations Analyst, Application Support Engineer, or Junior Applications Engineer

Success in This Role Looks Like

• By the end of the internship, the intern should be able to:
• support testing and documentation work reliably
• work with customer data and templates accurately
• produce usable training or knowledge materials
• maintain implementation artifacts with discipline
• show readiness for an entry-level customer/adoption or support role