Customer Support Representative - 21280

The role is specifically intended to provide additional customer support coverage for a U.S.-facing social casino and therefore requires consistent availability during applicable U.S. time zones.

Success in this role will be measured by:

• Customer response times.

• Speed and quality of issue resolution.

• Customer satisfaction and quality of interactions.

• Accuracy and completeness of support documentation.

• Effective handling and escalation of customer issues.

• Consistent follow-through on unresolved cases.

• Ability to identify recurring customer problems.

• Proactive communication of blockers and customer-impacting issues.

• Contribution to improved support processes and documentation.

• Effective use of AI and automation to increase support efficiency.

• Reliability and responsiveness throughout U.S. support hours.

The ideal candidate is a fast, highly responsive customer support professional who takes ownership rather than simply answering tickets.

They understand that in a rapidly growing consumer platform, speed matters. They respond quickly, communicate clearly, and do not allow a customer issue or internal blocker to sit unresolved when taking action could move it forward.

They are also comfortable with an AI-first culture. When they notice the same question, process, or administrative task happening repeatedly, they think about how better documentation, automation, or AI agents could solve it at scale.

Most importantly, they bring a day-one mentality: they are adaptable, accountable, eager to learn, comfortable with direct communication, and excited to help build the customer support operation of a rapidly scaling business.