Program Support Specialist - Wisconsin

Program Support Specialist – Madison, WI (ROLLING APPLICATION) Pay Range: $18–$35 per hourWork Model: Hybrid or OnsiteApplication Status: Accepting applications on a rolling basis Position Summary The Program Support Specialist provides administrative, operational, and program support for the Wisconsin Department of Employee Trust Funds (ETF), which administers benefit programs for current, inactive, and retired public employees. Programs include the Wisconsin Retirement System and multiple insurance and disability programs. This role supports administrators, office directors, and agency teams by delivering high‑quality administrative services that ensure smooth, accurate, and efficient program operations. Positions May Include Supply & Mail Room Technician Human Resources Support Other agency operational roles, as needed Key Responsibilities Provide administrative and operational support to ETF program areas. Prioritize workload and make independent decisions after initial training. Maintain accurate records, perform data entry, and support document management. Provide excellent customer service to internal and external stakeholders. Support shipping, mailroom, office equipment, and supply functions as needed. Conduct research, analyze information, and recommend solutions. Assist with workflow improvements and agency operational initiatives. Learn and utilize scanning, imaging, and workflow software. Minimum Qualifications Strong interpersonal skills and customer service abilities. Effective time management and ability to prioritize tasks. High attention to detail and accuracy. Clear written and verbal communication skills. Ability to build professional relationships across all levels. Knowledge of research methods and record‑keeping techniques. Ability to operate office, mailroom, and shipping equipment. Strong data entry skills and quality review capabilities. Analytical and problem‑solving skills. Proficiency in Microsoft Office (Word, Excel, Access, Outlook). Ability to learn and use imaging and workflow software. Keyword Search Program Support Specialist, Administrative Support, Operations Support, Program Operations, Mail Room Tech, HR Support, Wisconsin ETF, Public Sector Administration, Document Management, Data Entry, Hybrid Madison Jobs, State of Wisconsin Careers.