Room Care Technician

A Rooms Maintenance Engineer (MRT) role within the hotel industry, falling under the engineering department, involves maintaining and repairing the hotel's facilities, including guest rooms, public areas, and mechanical systems. These technicians ensure the hotel operates efficiently, safely, and reliably, addressing issues from minor repairs to complex system malfunctions.

Key Responsibilities:

· Maintenance & Repair:

Perform routine and preventative maintenance on all hotel equipment, including guest room appliances, lighting, plumbing, HVAC systems, and building infrastructure.

· Troubleshooting:

Diagnose and resolve issues with electrical, plumbing, HVAC, and other systems, working quickly and efficiently to minimize disruptions for guests and staff.

· Preventative Maintenance:

Schedule and execute preventative maintenance tasks to ensure equipment reliability and longevity, reducing the risk of breakdowns.

· Emergency Response:

Respond promptly to emergency situations, such as power outages, plumbing leaks, or other issues, to ensure guest safety and property protection.

· Documentation:

Maintain accurate records of maintenance activities, equipment inventory, and repair logs.

· Quality Control:

Defects identified and rectified.

· Communication:

Communicate effectively with guests, staff, and other departments to address issues and ensure smooth operations.

· Safety:

Adhere to safety regulations and procedures, ensuring a safe working environment.

· Collaboration:

Work collaboratively with other engineering staff and departments to achieve optimal hotel operations.

· Sustainability:

Assist with implementing and maintaining sustainability initiatives, such as energy-saving measures.

· Compliance:

Ensuring all work is performed in accordance with Marriott's policies, procedures, and safety regulations.

Skills and Qualifications:

· Proven experience in building maintenance and repair, with a strong understanding of various systems (HVAC, electrical, plumbing, etc.).

· Excellent problem-solving and troubleshooting skills.

· Strong communication and interpersonal skills.

· Knowledge of safety regulations and best practices.

· Ability to work independently and as part of a team.

· Proficiency in using maintenance management software (CMMS) is often preferred.

· Experience in the hospitality industry is often preferred for hotel positions.

· May require relevant certification or trade license.