HRBP - Customer Support

We are looking for an HRBP Executive who can partner closely with business leaders and teams to drive people initiatives, support organizational growth, and ensure a strong employee experience. This role requires someone who is proactive, people-centric, data-driven, and comfortable owning end-to-end HR processes for their business unit.

Talent Acquisition 

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  Own end-to-end hiring for CX roles through staffing partners and external vendors.

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  Manage vendor relationships, performance, and hiring SLAs to ensure quality and timely closures.

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  Track hiring pipelines, conversion metrics, and workforce fulfillment against business targets.

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  Partner with CX stakeholders on manpower planning, hiring forecasts, and onboarding readiness.

Business Partnering

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  Serve as the primary HR point of contact for assigned teams/business units.

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  Understand team goals, challenges, and workforce dynamics to support people decisions.

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  Provide guidance on performance, employee relations, and team development.

Talent Management

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  Support end-to-end workforce planning, hiring coordination, and onboarding.

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  Partner with managers on role scoping, competency alignment, and team structuring.

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  Track talent movement, internal mobility, and succession pipelines.

Performance & Development

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  Facilitate performance review cycles, goal-setting, and feedback processes.

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  Identify skill gaps and coordinate training interventions with L&D.

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  Support managers in building high-performing teams.

Employee Engagement

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  Drive initiatives that enhance culture, engagement, and retention.

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  Conduct regular check-ins, skip levels, and pulse surveys.

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  Design and execute employee engagement programs/events.

HR Operations & Compliance

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  Manage HR analytics: attrition, attendance, headcount, performance stats, etc.

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  Support policy implementation, documentation, and compliance processes.

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  Handle employee grievance management with sensitivity and fairness.

Process Improvement

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  Identify opportunities to streamline HR workflows.

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  Lead small HR projects related to automation, employee experience, or policy upgrades.

• 2–4 years of experience in TA & HRBP, HR Generalist or People Operations roles.
• Experience in fast-paced startup or tech/fintech environment & managing CX/Sales workforce
• Strong understanding of HR fundamentals—performance, policies, employee engagement, and compliance.
• Ability to build relationships and influence without authority.
• Strong communication, listening, and problem-solving skills.
• Comfortable working with data, dashboards, and HR tools (Excel, HRMS, ATS).