After Sales Senior Associate

Job Location: Nampula, Mozambique

About The Role:

This role offers a transformative opportunity for a passionate and values-oriented innovator to shape customer experiences for millions in off-grid communities across Mozambique. You will leverage your technical and data interpretation skills to solve customer needs across product replacement, warranty claims, troubleshooting, logistics, and service training. Working across functions is key, and as an exceptional communicator fluent in Portuguese and proficient in English with a customer-centric focus, you will thrive in finding solutions that drive satisfaction across Mozambique's diverse geography.