Customer Service Executive

Location: Antananarivo, Madagascar.

About the role

The Customer Service Executive (CSE) will play a blended role, handling inbound and outbound customer interactions across all contact centre channels, including voice and digital. The role will focus on delivering seamless customer experiences in French (primary working language), with bilingual skills (French + English/other local dialects) considered an added advantage.

The CSE will serve as the first point of contact for customers handling inquiries, onboarding, sales verification, credit assessment, follow-ups, and issue resolution. The role requires balancing efficiency, customer-centricity, and product knowledge to ensure operational excellence, customer retention, and business growth.