Site Support Specialist

The Site Success Coordinator plays a key role in the day-to-day support of Greenphire's clients and their clinical subjects. As a member of the Operations team, the Site Success Coordinator serves as an expert on Greenphire's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.

• →Serve as a point of contact for site clients and participants, responding to email and phone inquiries
• →Assist Project Managers with operational duties, including system access, card distribution and reporting
• →Maintain strong relationships with clients and internal stakeholders
• →Provide ad hoc client training
• →Update customer contact information as needed
• →Be a problem solver and suggest improvements to process
• →Perform other duties, assignments, and/or special projects as time or circumstances necessitate

• Bachelor's degree or equivalent experience and/or training preferred
• Fluency in English, Spanish and other languages desired but not required
• Excellent communication skills
• Customer focus
• Initiative and ability to self-educate
• Strong problem solving and analytical skills
• Experience in Microsoft Office suite
• Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours

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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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