Sysdig7mo ago

Junior Customer Solutions Engineer

Nashville · Nashville · NashvilleRegular - Full Timeentry

OtherCustomer Solutions Engineer

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Quick Summary

Overview

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

Technical Tools

OtherCustomer Solutions Engineer

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

Support customers as a junior technical resource on the Sysdig Platform, reporting to the Sr. Director of Customer Success.

Learn how to build strong relationships with customer teams and technical users.

Assist with aligning Sysdig features to customer use cases and goals.

Shadow and participate in customer calls, workshops, and troubleshooting sessions.

Help with basic configuration, data collection, and environment checks under the guidance of senior engineers.

Capture customer questions and feedback to share internally with Product and Customer Success teams.

Partner with teammates across Customer Success, Sales, and Support to deliver a seamless customer experience.

Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Computer Science, or a related field.

Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships).

Familiarity with Linux basics and curiosity about Kubernetes.

Interest in learning scripting, APIs, and automation tools.

Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance).

Exposure to Prometheus, observability, or DevOps concepts in school or side projects.

Early career technologists who are curious, collaborative, with an interest to stay up to date with industry trends

Interest in cybersecurity and solving real-world cloud security problems with a curiosity to stay up to date with industry trends and new cloud security technologies.

Internship, project, or certification experience with cloud, monitoring, or security technologies

Willingness to grow technical depth in areas like Kubernetes, cloud platforms, monitoring, and security.

A team player who succeeds in an environment of mentorship and knowledge-sharing with a willingness to work directly with customers.

Extra days off to prioritize your well-being

401(k) Retirement Savings Plan with a 3% company match

Maternity and Parental Leave

Mental health support for you and your family through the Modern Health app

Full health benefits package for you and your family