Sysdig5mo ago

Senior Customer Solutions Architect

Flexible - UsaRemoteRegular - Full Timesenior

OtherSolutions ArchitectSoftware EngineeringCustomer Solutions Architect

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Quick Summary

Overview

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

Technical Tools

OtherSolutions ArchitectSoftware EngineeringCustomer Solutions Architect

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

Reporting to the Sr Director, Customer Success you will be the trusted advisor to our customers on the Sysdig Platform. In this individual contributor role you will work with customers using our Sysdig Secure and Sysdig Monitor product offerings.

You will improve adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.

You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey. You will work with our Product Managers, influencing the product roadmap.

Excellent English language and ability to work in remote and international teams.

Experience building customer relationships, including implementation and identification of expansion opportunities.

10+years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.

Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud.

10+years experience with DevOps tools such as Terraform, Helm and API scripting.

Being familiar with security and monitoring such as Prometheus or Falco is a plus.

Extra days off to prioritize your well-being

401(k) Retirement Savings Plan with a 3% company match

Maternity and Parental Leave

Mental health support for you and your family through the Modern Health app

Full health benefits package for you and your family