Director of Product Management — Talkdesk Applications Platform

We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Experience platform. This is the foundational layer where all Talkdesk products live — the framework that ties together authentication, access management, billing, provisioning, fraud and abuse detection, support infrastructure, and user management into a cohesive ecosystem.

This role is for a Director of Product Management who thinks in platforms, not features. You will define the vision and architectural direction for a horizontal product surface that other teams depend on, and you will work cross-functionally with Engineering, Design, GTM, and Executive leadership to ensure the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market.

Our environment moves fast and requires a Director who thrives in complexity, drives clarity across competing priorities, and builds the organisational muscle to deliver consistently at platform scale.

• Own the product vision, strategy, and roadmap for the Workspace Platform, covering authentication and access management, billing and provisioning, fraud and abuse detection, administrative and support surfaces, user and team management, and the core application framework that hosts the full Talkdesk product suite.
• Define platform standards, extensibility models, and architectural constraints that enable other product teams to build reliably on top of the platform.
• Partner with Engineering, Design, and GTM teams to ensure platform capabilities are delivered on time, at quality, and aligned to business objectives.
• Lead discovery and prioritisation in complex, ambiguous environments, making decisions with broad downstream impact across multiple dependent product lines.
• Engage with customers, prospects, and internal stakeholders to understand operational needs and translate them into platform investments with clear business value.
• Define and track success metrics across platform adoption, reliability, security posture, and operational efficiency.
• Manage the product lifecycle across a portfolio of platform capabilities, from ideation through launch and ongoing iteration.
• Build, lead, and mentor a team of product managers, providing direction, support, and growth opportunities.
• Represent the Workspace Platform in executive-level strategic planning, ensuring the platform roadmap aligns with company-wide product and business objectives.
• Serve as the primary advocate for platform thinking across the organisation, protecting long-term architectural integrity while remaining a collaborative and trusted partner to other product teams.

• High energy and genuine passion for platform product leadership.
• Strong organisational and analytical skills, with excellent written and oral communication abilities.
• A collaborative mindset and the ability to influence without authority across engineering, go-to-market, and executive audiences.
• Professionalism, dedication, and the ability to operate effectively in a global, remote-first environment.
• Bachelor's degree in Business, Engineering, Computer Science, or a related field.

• 8+ years of product management experience, with a proven track record of owning and delivering complex, platform-level products in an enterprise SaaS environment.
• Demonstrated experience leading and growing product teams, with a strong people leadership track record.
• Deep understanding of identity, authentication, and access management systems and their product implications.
• Experience with billing, provisioning, or monetisation platforms — including entitlements, seat management, and usage-based models.
• Background in building products for operators, admins, or internal users, in addition to end customers.
• Experience defining and owning platform standards, API design principles, or extensibility frameworks.
• Strong analytical skills and comfort defining KPIs for platform products.
• Demonstrated ability to drive cross-functional alignment and manage competing stakeholder priorities in complex organisations.
• Experience working in agile environments and partnering closely with engineering, design, and architecture teams.
• Familiarity with UI and UX frameworks and design systems is a plus.