Community Life Senior Manager

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The CL Senior Manager works in close collaboration with TCB Property Management and Development teams to ensure CL operational excellence across the Boston Community Life portfolio. The position oversees the implementation of Community Life activities at two affordable housing properties in Dorchester and a small multi-service food pantry, in addition to supporting a neighborhood economic mobility initiative. The CL Senior Manager will supervise up to three CL Service Coordinators and work closely with residents, key stakeholders and partners to create pathways to resources and opportunities for every resident living in TCB Community Life properties.

• Manage the development and implementation of the Community Success Plan (CSP), an annual workplan outlining strategies and activities that fit into properties’ strategic objectives; assess and report on progress regularly

• Supervise Community Life Service Coordinator(s), interns, and volunteers, ensuring accountability of site team for carrying out the programs and activities included in the site’s CSP and operations of the food pantry

• Report on progress and exercise authority as needed while managing CL activities to ensure high quality and resident-centered approaches.

• Support residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed;

• Coordinate the collection of the biennial Community Life questionnaire (CLQ) from 30% of the residents across Community Life sites.

• Collaborate with property management staff to assess complex issues; provide referrals and support as appropriate

• Develop and manage strategic systems and partnerships with local service providers, organizations, hospitals, and universities focused on the following areas: housing stability, safety, early education, youth development, workforce development, economic mobility, health and wellness and resident leadership

• Provide new move-in orientations, including for residents transitioning into permanent housing

• Provide strategic guidance regarding staffing, site operations/capacity, and programming Manage administrative tasks, like preparing MOUs required for executing contracts to carry out programming; oversee the timely submission of petty cash requests and reconciliation

• Ensure the collection and input of all program and performance data by all CL staff in the CL Connect database.

• Manage progress towards fulfilling grant deliverables and implement budget spending

• Participate in professional development opportunities and contribute to creating best practices

• Coordinate with staff to ensure effective communication between site team, community partners, agencies, funders, and TCB corporate support

• Collaborate with Community Life colleagues across Boston and participate in bi-monthly managers meetings

• Prioritize tasks and communicate progress, problems, and needs for additional support.

• Perform other project-related duties as needed

• Experience building and maintaining effective partnerships and working with social service providers and other organizations

• Demonstrated management/supervision ability and interest in motivating and energizing site staff, future hires, and partners

• Demonstrated experience and expertise in using data and evaluations to inform practice and design

• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds in areas relating to housing stabilization and goal-setting

• The assessment skills to support residents' well-being

• Excellent organizational, communication (oral and written), and problem-solving skills

• Strong personal initiative, attention to detail, and ability to work independently

• Bachelor’s Degree required, graduate degree in Social Work, Psychology or related field highly preferred; 5+ year of related experience, with prior experience supervising staff

• Fluency in English and Spanish (oral and written) required