Specialist HR Service Agent with German

Key Responsibilities of the function Short description: Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations. ·       Promptly and conclusively handling HR orders in standard processes, in German language in accordance with the guidelines, with high accuracy and within defined timelines ·       Documents and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools) ·       Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements ·       Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels ·       Monitors and tracks deadlines, supports data quality checks relevant for salary payment and payroll cycles ·       Ensures order completion and compliance with the deadlines, including data checking ·       Prepares and processes employment contracts and related HR documents ·       Resolves process disruptions, initiating and tracking escalations measures ·       Provides clear, professional, and empathetic communication aligned with service standards ·       Handles service quality complaints, tracks issues, and escalates according to defined escalation paths ·       Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor ·       Proposes and documents updates to work instructions where required. ·       Cooperates closely with other HR teams and interfaces ·       Reports on IT incidents and contributes to root cause analysis and solution implementation ·       Assists other teams based on operational needs Be involved in HR Projects and actively participates in the continuous optimization, harmonization and standardization of HR processes  Experience and Skills required ·       Bachelor’s degree completed or in progress ·       HR-related background is considered an advantage ·       Familiarity with HR information systems (e.g. SAP HR, ticketing tools) is a plus ·       Good working knowledge of MS Office applications ·       German: fluent (spoken and written) ·       English: fluency at conversational level desired ·       Strong customer service orientation and interpersonal skills ·       Experience in customer interaction (phone, written, or face-to-face) is a plus ·       Active listening skills and ability to communicate clearly and professionally ·       High attention to detail and commitment to data accuracy ·       Ability to work mostly independently within defined processes ·       Team player with a proactive mindset and willingness to learn Demonstrates empathy and professionalism in all customer interactions