Verisk SME

The Verisk Application SME will serve as the primary functional and technical expert for Verisk-based solutions, supporting business operations, incident resolution, enhancements, and stakeholder engagement. The role ensures stable operations, effective integrations, and optimal utilization of Verisk products within the insurance ecosystem.

Application & Business Support

• Act as the SME for Verisk applications/products, providing deep domain and functional expertise.
• Support BAU operations, incidents, service requests, and problem management related to Verisk platforms.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
• Ensure SLA adherence and proactive risk identification.

Functional & Technical Expertise

• Understand Verisk data models, workflows, APIs, rating, underwriting, and enrichment services.
• Support integrations between Verisk and core insurance systems (policy, claims, billing, portals, data platforms).
• Validate data feeds, transformations, and outputs for accuracy and completeness.
• Assist with upgrades, version changes, and regression testing coordination.

Stakeholder & Vendor Management

• Act as the primary point of contact with Verisk for product clarifications, defects, and roadmap discussions.
• Work closely with business users, BAs, developers, QA, and DevOps teams.
• Translate business requirements into system-level impacts and solution recommendations.
• 8–12+ years of experience in insurance IT/application support, with strong hands-on Verisk experience.
• In-depth knowledge of Verisk products (e.g., data enrichment, risk assessment, underwriting, rating, analytics – as applicable).
• Strong understanding of P&C insurance domain.
• Experience with application support, incident/problem/change management.
• Ability to analyze logs, data flows, and integration issues.
• Excellent communication and stakeholder management skills.

Good to Have

• Experience with APIs, batch integrations, messaging, and data platforms.
• Familiarity with incident monitoring tools and ITSM frameworks (ITIL).
• Exposure to cloud platforms, DevOps, and CI/CD pipelines.
• Prior experience working with global stakeholders (US/UK insurance operations).