Transcarent3d ago
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Outreach Specialist
Remotemid
OtherOutreach Specialist
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Quick Summary
Overview
Role Overview As an Outreach Specialist, you will play a critical role in helping members access expert medical opinions through Transcarent’s 2nd.MD program.
Technical Tools
OtherOutreach Specialist
- Make 100+ outbound calls per day to engage eligible members
- Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
- Use consultative conversation skills to understand member needs, address concerns, and overcome objections
- Support members through the end-to-end enrollment process, confirming next steps and required information
- Collect relevant health and background information and route members efficiently to the appropriate clinical resources
- Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
- Manage follow-up activities to re-engage members and close open enrollment opportunities
- Accurately document conversations, language preference, outcomes, and next steps in internal systems
- Maintain an organized pipeline of outreach and follow-up activities
- Partner closely with an integrated care team to support timely care coordination
- Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics
- Available to work the following schedule: Monday - Thursday, 9:00 a.m. to 6:00 p.m CST and Friday, 8:00am - 5:00pm CST
- Start Date: May 26th
- 2+ years of experience in inside sales, member enrollment, or high-volume outreach preferred
- Proven success in high-volume outbound calling environments preferred
- Experience with cold calling and proactive outreach
- Comfort working toward individual performance targets and goals
- Strong persuasive and consultative communication skills, with the ability to simplify complex information for members
What We Offer
~2 min read✓People First: We prioritize our Members, clients, and each other in every decision
✓Care: Every decision starts with improving health and care for our Members
✓Resilience: We push boundaries and take the uncharted path to change an industry
✓Results: We take ownership, solve with speed, and deliver for our people and each other
✓Humble and Human: We lead with humility, bring fun to tough moments, and go further together
✓Competitive medical, dental, and vision coverage
✓Competitive 401(k) Plan with a generous company match
✓Flexible Time Off/Paid Time Off, 13 paid holidays
✓Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
✓Mental Health and Wellness benefits
Location & Eligibility
Where is the job
Worldwide
Fully remote, anywhere in the world
Who can apply
Same as job location
Listing Details
- Posted
- May 1, 2026
- First seen
- May 1, 2026
- Last seen
- May 5, 2026
Posting Health
- Days active
- 3
- Repost count
- 1
- Trust Level
- 69%
- Scored at
- May 5, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Transcarent
greenhouse
Transcarent makes it easy for people to access high-quality, affordable health and care.
View company profileExternal application · ~5 min on Transcarent's site
Please let Transcarent know you found this job on Jobera.
3 other jobs at Transcarent
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Outreach Specialist