Triparc2mo ago

Platform Support Analyst (L1)

Canada·Torontomid

OtherDevOps & InfrastructureSupport Analyst

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Quick Summary

Overview

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions…

Key Responsibilities

User Support: Take ownership for addressing user inquiries, issues, and requests related to the platform applications raised by users Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users…

Requirements Summary

The ideal candidate must have at least 1 year experience in application support or technical support The candidate should possess strong problem-solving and troubleshooting skills An analytical thinker with excellent communication and customer…

Technical Tools

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As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.