Product Manager, Platform Enablement

Toronto Or Vancouvermid

Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements. Write clear, complete product requirements, user stories,

Requirements Summary

understanding how the business actually works, evaluating options, and recommending an approach. The focus is day-to-day requests, smaller projects,

Technical Tools

Product ManagementProduct Manager

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

Responsibilities

~1 min read

→Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements.
→Write clear, complete product requirements, user stories, and acceptance criteria the technical team builds from.
→Analyze how the business builds, sells, and promotes travel product, mapping current and future state to recommend better ways to use the platform.
→Assess requests against system constraints, surfacing trade-offs and feasibility questions to the business.
→Help prioritize competing requests, balancing user impact, feasibility, and business goals.
→Lead smaller initiatives from intake through delivery, coordinating dependencies and flagging risks early.
→Serve as the day-to-day point of contact with the technical product team, tracking requests through to delivery and validating delivered work against requirements.
→Advocate for intuitive design and tagging structures that support how the business sells product and how clients discover it.
→Stay aware of platform changes outside this scope that could affect the business, and communicate proactively across teams.
→Maintain documentation and support change communication, onboarding, and adoption for platform updates.
→Use AI to work more efficiently, and identify where AI could help the business get more from the platform.

Requirements

~1 min read

Experience in product management, business analysis, or a similar business-side role, ideally within travel.
Skilled at facilitating requirements sessions and writing requirements, user stories, and acceptance criteria technical teams can build from.
Technical product fluency, enough to translate business needs into structured requirements and hold a credible conversation with technical teams.
Experience analyzing business processes and recommending improvements, not just documenting what was asked for.
Strong problem-solving skills, comfortable using performance data to inform priorities.
Strong organizational skills, able to manage multiple requests and deadlines at once.
Clear communicator, able to translate business needs for technical teams and technical detail for business teams.
Fluency in tagging and metadata structure and its role in discovery, reporting, and personalization.
Comfortable using AI tools day-to-day, and curious about where AI could help the business get more from the platform.
Familiarity with tools like Jira, Confluence, CMS platforms, and reporting tools.
Background in travel technology, booking systems, or internal commercial platforms a plus.

What We Offer

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We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $65,000 to $75,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI-Remote

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

#LI-remote

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.