Customer Service Technical Specialist (Trodo SIA / Latvija)

The Role

Are cars your thing, but you also enjoy working with customers? We’re looking for someone who brings both mechanical know-how and a service-driven mindset. You’ll help customers identify the correct parts for their vehicle while also assisting with various customer service topics, providing clear and efficient support at every step.

Responsibilities:

• Support customers with automotive-related and general inquiries, including identifying and selecting the correct parts, across multiple channels on a daily basis
• Provide timely, accurate, and solution-oriented responses
• Follow company communication guidelines and tone of voice
• Meet individual and team performance targets (KPIs)
• Collaborate with internal teams to ensure a seamless customer experience
  

Requirements:

• Solid automotive knowledge with a practical understanding of vehicle parts and compatibility
• Strong problem-solving skills with high attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Comfortable handling challenging situations and working under pressure
• High sense of ownership and a proactive, solution-driven mindset
• Ability to work both independently and as part of a team

• Good English language skills are essential for communication with foreign customers

• Good computer literacy (MS Office; experience with CRM systems is a plus)

What we offer:

• Extended health insurance
• Flexible benefits (extra holidays or paid GYM)
• Growth & development opportunities
• Employee Purchase Program
  
• Mental health support program
• Fruits (and ice cream during summer), and refreshments in the office
• Family-friendly workplace
• Celebrations of employee's important life moments
• Team buildings and corporate events

Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.

Find out more about work and life at Trodo! 
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