Director, R&D Finance

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the team as Twilio’s next Director R&D Finance.

We're looking for a strategic, curious, and collaborative Director, R&D Finance. In this role, you'll serve as the finance partner for our Channel and Engagement Experiences Product teams, driving product investment prioritization and R&D portfolio optimization, while also supporting specific projects for the VP of R&D Finance.

You'll help drive financial rigor, unlock growth opportunities, and ensure we're investing resources where they matter most. This role will lead forecasting, financial modeling, and decision support - helping leaders on the R&D team understand return on investment across our product portfolio and make data-driven investment decisions.

In this role, you’ll:

• →Establish the standard for ROI analysis across R&D; lead business case development for new product launches and feature investments to help prioritize the R&D roadmap based on financial returns and strategic value.
• →Translate long-term product strategy into a sustainable, repeatable financial framework that underpins our Long-Range Planning (LRP) scenarios.
• →Partner closely with R&D leadership to assess product performance and evaluate roadmap investments over both short- and long-term horizons.
• →Provide strategic financial insights to guide investment decisions and drive optimal resource allocation across the product portfolio.
• →Collaborate cross-functionally to identify growth levers, optimize margin drivers, and improve structural cost efficiencies.
• →Oversee the development of flexible financial models to support ad-hoc analysis, scenario planning, and potential M&A opportunities.
• →Synthesize and communicate complex financial data into clear, actionable insights for executive stakeholders and cross-functional business partners.
• →Lead, mentor, and develop a high-performing team of 3 to 4 financial analysts supporting our Engagement and Channel products.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 12+ years of FP&A experience in progressive financial roles
• Strong financial modeling skills, with experience completing product forecasts (revenue & COGS), pricing impacts, and knowledge of common tech industry metrics
• Experience evaluating product business cases, including customer adoption trends, unit economics, and pricing impacts
• Excellent business acumen and ability to influence stakeholders with data-driven insights
• Ability to thrive in fast-paced environments with evolving priorities and can effectively problem-solve across multiple teams
• Excellent verbal and written communication skills, including experience working with Senior Leadership (VP+)
• Proficiency in financial planning tools (Anaplan) and comfort working with large datasets

• Bachelor's degree in Finance, Business, Economics or related field, or equivalent experience
• Familiarity with API/platform monetization models and usage-based revenue structures 

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.