Manager, Sales Development

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the team as Twilio’s next Sales Development Manager.

This position is needed to lead a hybrid outbound SDR team driving net-new customer acquisition across both the NAMER and LATAM markets. The Sales Development team is a critical pillar of our go-to-market strategy, focused on securing new logos and building high-quality pipeline across high-growth prospects. In this role, you will guide your team to activate strategic ICPs by mapping Twilio’s platform value to high-priority, regional, and vertical-specific customer needs. As the frontline face of our brand, our SDRs must adapt quickly and execute with high precision to win market share across diverse territories.

The ideal candidate is a highly collaborative, data-driven leader with a proven track record in pipeline generation and a deep appreciation for regional market dynamics. You have experience scaling outbound motions across different territories, navigating diverse account lists, and a genuine passion for coaching and investing in your team's long-term career growth.

In this role, you’ll:

• →Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps.
• →Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes.
• →Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.
• →Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
• →Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.
• →Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets.
• Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
• Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research.
• Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts.
• Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
• Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption.
• Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.
• Fluency in Spanish or Portuguese is required (Spanish language preference).

• Experience supporting and/or selling SaaS products (CDP or CPaaS preferred). 
• Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis. 
• Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas.

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Applications for this role are intended to be accepted until August 20, 2026, but may change based on business needs. 

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.