Sr Principal Managing Partner

Drive Strategic Customer Growth Lead the long-term strategy for a portfolio of UKG's most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth. Develop and execute multi-year account strategies that align customer business priorities with UKG's capabilities, innovation roadmap, and strategic investments. Identify opportunities to expand UKG's strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives. Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy. Deliver Customer Outcomes Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship. Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities. Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG. Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth. Build Executive Partnerships Develop trusted relationships with C-suite executives and senior business leaders across customer organizations. Facilitate executive business reviews, strategic planning sessions, transformation discussions, and governance meetings. Position UKG as a long-term strategic advisor by connecting customer priorities with UKG's vision, innovation, and expertise. Expand executive engagement across multiple buying centers to strengthen UKG's influence and long-term partnership. Orchestrate Enterprise Execution Mobilize cross-functional teams across Sales, Customer Success, Services, Product, Support, Marketing, and Executive Leadership to execute against strategic customer priorities. Align executive sponsors and internal stakeholders around customer commitments, transformation initiatives, and growth opportunities. Remove organizational barriers that impede customer success or strategic progress. Lead executive-level escalations requiring enterprise coordination and executive sponsorship. Partner Across the Go-to-Market Organization Partner closely with Enterprise Account Executives to align long-term account strategy with commercial priorities and customer objectives. Create executive alignment and strategic conditions that accelerate customer growth and expansion opportunities. Collaborate with Product, Services, and Customer Success to influence investments that improve customer outcomes and strengthen long-term partnerships. Share customer insights to influence UKG's product roadmap, go-to-market strategy, and innovation priorities. 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles. GTM Experience in Manufacturing, retail or Healthcare desired. Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility. Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions. Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans. Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes. Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums. Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value. Experience managing Fortune 500 or Global 2000 strategic customer relationships. Experience in HCM, Workforce Management, SaaS, Cloud, AI, enterprise applications, or digital transformation. Consulting, advisory, customer transformation, or executive strategy experience. Deep industry expertise within one or more strategic UKG verticals. Experience leading executive governance boards, Quarterly Business Reviews, Executive Business Reviews, or customer advisory programs. Demonstrated success developing strategic account plans, identifying whitespace opportunities, driving executive alignment, and accelerating long-term customer growth.