Tax Research Administrator I (US Payroll Tax, US Tax notices, US Tax Return, State Tax, Local Tax, Federal Tax, State Unemployment Insurance)

Tax Notice Research & Resolution Support Research and assist in resolving payroll tax notices for multi-state tax entities under guidance. Support analysis of notices related to filings, payments, and account discrepancies. Assist in identifying issues related to tax setup, wage reporting, and deposits. Escalate complex issues to senior analysts when required. Reconciliation & Analysis Perform basic QTD and YTD reconciliation of tax amounts (withheld, reported, and deposited). Support payroll register reviews to identify discrepancies. Assist in documenting findings and preparing case summaries. Case Management & Documentation Maintain and update cases in Salesforce with accurate notes, status updates, and communication logs. Ensure all case documentation is complete, clear, and audit-ready. Follow defined processes and SLAs for case handling. Agency & Internal Coordination Support communication with tax agencies and internal teams to gather required information. Assist in responding to client and internal inquiries related to tax notices. Learn and utilize tax agency portals for research and verification. Learning & Development Build foundational knowledge of U.S. payroll taxes (Federal, SUI, SIT, Local). Stay updated on basic compliance requirements and internal processes. Assist with team projects and operational initiatives as assigned. Regular Bachelor's degree in business, Accounting, Finance, or related field from a reputed institute. 1-2 years of experience in payroll, tax, finance, or customer service-related roles Basic understanding of payroll or tax concepts (preferred but not mandatory) Prior customer service or operations experience is a plus Strong attention to detail and accuracy Ability to follow processes and meet deadlines Ability to work both independently and in a team environment Proficiency in Microsoft Excel and Word (basic level) Exposure to payroll or tax-related processes Familiarity with case management tools (e.g., Salesforce) Basic understanding of tax agency portals