ICT Associate [Open to internal and external applicants]

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

UNDP has been present in Belarus since 1992. The organization's mandate in Belarus is determined by the 

Agreement between the Government of the country and UNDP of 24 September 1992, which requires UNDP to support and supplement the national efforts at solving the most important challengers of the economic development and to promote social progress and better standards of life.

The ICT Associate plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The ICT Associate drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries. 

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment 
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. Support with acceptance of procured IT equipment confirming its compliance with quality requirements.
• Develop and update the ICT annual plan. Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures.
• Provide support to the use of ERP functionality for improved business results and improved client services.

• Respond to and resolve help desk requests: provide technical support for both hardware and software issues the users encounter and quickly arrange repair for hardware in occasion of a failure.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Install and test computer-related equipment; system performance tuning.
• Upgrade ICT systems as required for enhanced functionality and security issue resolution. Report any information security incidents or potential information security threats and take a proactive approach to information security.
• Provide technical support on organization of conferences, seminars, round tables, meetings and other online and offline events.

• Support development of new automation tools using UNDP corporately developed platforms.
• Support provision of in-house development of tools for programme and operations as needed.

• Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
• Operate network utility procedures; define network users and security attributes; establish directories, menus, and drive-mappings; configure network printers; and provide user access. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
• Implement cloud-based backup and restoration procedures for local drives. 
• Ensure timely upgrade of LAN Infrastructure and Internet connectivity to meet UNDP requirements. 
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the Programme, Operations and project staff on ICT issues. 
• Synthesize lessons learned and best practices in ICT.
• Facilitate information collection and data input for audits and reports (e.g.EMT, etc.).

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

The direct supervisor is Operations Manager.

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner:  LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Business Management 

• Results-based Management:
  • Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. 
  • Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.
• Communication:
  • Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
  • Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Digital & Innovation   

• Co-creation:
  • Ability to design and facilitate a process that enables a diverse group of stakeholders to solve a common problem, develop a practice, or create knowledge together. 
  • Ability to embrace diversity, work with a diverse group of stakeholders understand their interests, perspectives and views and tap into to them as a source for creativity. 
  • Ability to facilitate processes and create conditions that are open for diverse inputs, stimulate collaboration and sharing    

Business Direction & Strategy

• Effective Decision Making:
  • Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.
• Negotiation and Influence:
  • Reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates win-win situations

Business Development          

• Knowledge Generation:
  • Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. 
  • Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. 
  • Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Digital 

• Tech literacy:
  • Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions.
  • Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it's used as a ""means to an end""

• Secondary education is required. OR
• A university degree (Bachelor’s degree) in Computer Science, IT systems &technology, Programming, Web development or related field will be given due consideration, but it is not a requirement 

• Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant administrative experience working in a mixed systems IT environment, and/or in network administration, hardware/software support, telecommunications, and/or supporting IT infrastructure is required.

• Fluency in Russian and English is required.

• Ability to manage servers and networking equipment including installing, maintaining and upgrading of Microsoft Windows-based servers, desktops and laptops.

• Strong understanding of different networking and telephony technologies.

• Knowledge of LAN concepts and other fundamentals (Ethernet, Wi-Fi, DHCP, DNS, Fiber, 3G/4G/5G, Entra ID, Intune etc.).

• Ability to support MacOS, iOS and Linux-based operation systems.

• Good communication skills/experience.

• Experience in IT service desk, user support, ICT procurement, and technical documentation.

• Relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification) is an advantage.

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.