Customer Experience Agent - Dutch Speaking (CEC)

Leeds, England, Trimble Offices, MorleyFull Timemid

OtherCustomer Experience Agent

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Quick Summary

Overview

About the team: We’re incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe! We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem.

Technical Tools

OtherCustomer Experience Agent

About the team:

We’re incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe! We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem. This dynamic warehouse will be the heart of our operations, processing and fulfilling orders for the Netherlands, Germany, Belgium, Italy, Spain, and France. To fuel this incredible growth, we're seeking passionate and inspiring individuals to join our expanding teams across the business.

At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionize the way people buy and sell vintage, valuable, and truly unique items. We are united in our dedication to creating fantastic journeys for our customers.

About the role:

As a Customer Experience Agent - Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.

You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.

Getting Started...

Learn our tone of voice, systems, and customer service processes
Shadow experienced colleagues to understand customer journeys and best practices.
Gain confidence handling a variety of customer queries across multiple channels.

Establishing Your Impact…

Independently manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently, meeting quality standards.
Support customers during the buying process, explaining next steps and overcoming objections.
Build trust through accurate, timely, and clear communication.

Driving Excellence…

Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Share feedback and ideas to improve processes, training, and workflows.
Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.