Global Front End Specialist-VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a detail-oriented and customer-focused professional to manage the end-to-end lifecycle of fixed line customer orders, from validation and feasibility to network provisioning and closure. This role plays a critical part in ensuring accurate, timely, and first-time-right order placement across multiple workflow and inventory systems, while working closely with sales, feasibility, planning, and network teams. ## What you’ll do * Create and manage customer orders and associated attributes within workflow systems, adhering to agreed SLAs and quality standards. * Validate internal and external customer requests against defined checklists, generate order tracking references, and maintain accurate customer information in tracking tools. * Enrich digitally received orders using approved tools and store customer order forms, site lists, and technical documents in central repositories. * Confirm solution feasibility in line with customer requirements by using feasibility tools and collaborating closely with feasibility teams. * Analyse customer requirements to ensure availability of technical documentation and pricing before raising orders in workflow systems. * Track and follow up on exceptions with order originators to ensure timely resolution. * Share KCI templates with originators, providing validated order-related information. * Review supplier quotes for financial margin and commercial viability, and raise purchase orders in SAP accordingly. * Create customer locations, devices, and third-party network block boxes, and configure VRFs in L3 NNIs, SD-WAN bearers, and Internet Gateway platforms. * Build end-to-end circuits in transmission inventory systems and generate work action groups for SDH builds, cross-connects, and field engineering activities. * Model end-to-end customer circuits from network sites to customer locations, creating technical routing, access, and service configurations, and generate circuit references for IP, SD-WAN, and Internet networks. * Update circuit references across inventory systems and close related workflow tasks accurately. * Escalate process or product issues to the Front-End Manager and remain accountable for the accuracy of order-related systems. * Manage planning and circuit-writing queries effectively, respond to emails in a timely manner, and contribute ideas for continuous process improvement. * Collaborate closely with solution sales, feasibility planners, and order workflow managers to enable first-time-right order placement. ## Who you are * An individual with a strong understanding of telecom fixed line products, technologies, and operational systems. * Knowledgeable in SDH, IP, and routing and switching concepts. * Comfortable interpreting basic financial and non-financial metrics related to profit and loss performance. * Experienced with 2 to 3 years in an operational role within a telecom environment, supported by a full-time university degree. * A clear communicator with a strong customer focus and the ability to adapt to workload peaks in a fast-paced sales environment. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Exposure to complex, end-to-end telecom network provisioning across global customer environments. * Opportunities to collaborate with cross-functional and international teams within Vodafone. * A role that combines technical, commercial, and customer-facing responsibilities, supporting professional growth. * Experience working with industry-standard tools such as SAP, Cramer, MSP, and SD-WAN platforms. ## What skills you will learn * Advanced order management and workflow optimisation in large-scale telecom operations. * Practical application of feasibility analysis and commercial validation in customer solutions. * End-to-end network modelling and inventory management across IP, SD-WAN, and transmission domains. * Stakeholder collaboration and structured problem escalation in a global service environment. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2