Infrastructure & OS Operation Engineer

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## What you’ll do As part of the European Vodafone Network Operation (VNO) Organization and included into Cloud & OSS department, Infrastructure & OS team is responsible for the maintenance of Infrastructure, Operating System, Proxy and Backup in Network Operations environment for Albania. ## Job Responsibilities * Manage and execute changes, providing assistance in new projects during all stages, including design, planning, delivery, assessment, operation and maintenance * Performing troubleshooting and error handling until issue definitive resolution within the agreed SLA. The aim is to minimize the service outages due to any reason, with the highest quality in the incident resolution * Avoid repetitive incidents, identify and solve the root causes. If needed, engage external stakeholders and lead the final implementation of the solution to the problem * Guarantee the required security obligations across the entire perimeter of the platforms under its responsibility (Security activities patching, vulnerability, hardening) according to the best practices and company procedures * Periodic monitoring of platforms, performance tuning, capacity planning and trend analysis ## Who you are * Managing and supporting a mixed environment of Windows, RedHat, HP-UX, Solaris, Linux, Oracle and the other Operating Systems most used. * Knowledge of Proxy Operation and Maintenance. * Problem solving skills and attitude to manage emergency situations to deliver results and improve performance in projects with high complexity. * Good knowledge of the main monitoring systems and ability to automate repetitive tasks using appropriate languages ​​and tools. * Knowledge for Backup Platforms and processes. Must have technical / professional qualifications: * University degree: faculty of Computers, or Electronics, Telecommunications and Information Technology * Experience in Telecommunication or similar position * Good communication skills in English (spoken and written) ## What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential. Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement. We take pride as well in our Comprehensive Benefits Package, where you will be able to find: * All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go. * Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones. * Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued. * Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead. * And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us. Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here! ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can. ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.