Product Manager

Key Responsibilities

• Define and execute product strategies that align customer needs with business goals and organizational priorities.
• Develop and maintain a product roadmap based on customer feedback, market research, business requirements, and competitive analysis.
• Identify opportunities to improve existing products and introduce new features that enhance the overall customer experience.
• Prioritize product initiatives based on customer impact, business value, technical feasibility, and resource availability.

• Own and continuously improve the end-to-end customer journey across relevant product touchpoints.
• Identify customer pain points through user interviews, surveys, feedback analysis, behavioral data, and support interactions.
• Collaborate with UX/UI designers to create intuitive, accessible, and seamless product experiences.
• Monitor customer experience metrics such as customer satisfaction (CSAT), Net Promoter Score (NPS), customer effort score (CES), engagement, and retention.
• Develop initiatives to reduce friction, improve usability, and increase customer adoption and satisfaction.

• Translate customer requirements and business needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with engineering and design teams throughout the product development lifecycle.
• Manage product backlogs, sprint planning, prioritization, and release timelines in an Agile environment.
• Conduct user acceptance testing and validate that delivered features meet customer expectations and business requirements.
• Ensure timely product launches and continuous improvements based on post-launch performance.

• Collaborate with cross-functional teams to align product priorities, customer experience goals, and delivery expectations.
• Communicate product vision, roadmap updates, and progress to internal stakeholders.
• Gather and incorporate feedback from customers, business teams, and leadership into product decisions.
• Facilitate discussions to resolve dependencies, manage competing priorities, and ensure smooth execution.

• Define product KPIs and track performance using analytics tools and customer feedback.
• Analyze user behavior, funnel performance, conversion rates, and drop-off points to identify improvement opportunities.
• Conduct experiments and A/B tests to validate hypotheses and optimize product experiences.
• Prepare regular reports on product performance, customer satisfaction, and improvement initiatives.

Must-Have Skills

• Strong experience in Customer Experience (CX) and customer journey optimization.
• 3–5 years of experience in product management or a related product-focused role.
• Proficiency in product roadmapping, backlog management, and feature prioritization.
• Experience working with Agile/Scrum methodologies and cross-functional teams.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to translate customer insights into actionable product requirements.

Good-to-Have Skills

• Familiarity with product analytics and customer feedback tools.
• Experience with wireframing and prototyping tools such as Figma.
• Knowledge of A/B testing, experimentation, and data-driven product development.
• Experience improving digital products, customer-facing platforms, or self-service experiences.